“RESILIENCE”- A MUST LEARN FOR MBA ASPIRANTS

res-org-diagramAre you ready to face failure? Frankly, most students who join an MBA class aren’t ready to deal with failure. If you know about the Duck Syndrome you will understand the line below:

An MBA students has to be like a duck in water. On the surface a duck appears calm, moving smoothly and effortlessly while the water surface is undisturbed….but below the surface, only the duck knows how hard ithas to paddle to stay afloat.

The desire to look effortless can be a problem for many people. I’ve met people who deal with depression, are not able to handle stress and pressure, view failure as obstacles, have negative thoughts, are deterred by challenges thrown by life, give up on difficult situations and so on. Many react to such situations with strong emotions and a sense of uncertainty. You people can also face your life challenging situations to.

Are you thinking how?

With the “POWER OF RESILIENCE”

This blogaims to guide MBA Aspirantsor anyone taking their own road to resilience. Topics covered describe resilience and elements that distress people and how they can deal with adversity. However, the major focus is on developing and using a personal strategy for enhancing resilience.

WHAT IS RESILIENCE?

The process of adjusting ourselves in the face of adversity, trauma, tragedy, threats or substantial stress. —in simple terms “bouncing back” from challenging experiences.

Resilience is absolutely normal – nothing extraordinary. In our daily lives people demonstrate resilience on a regular basis. One of the recent examples is the response of Indians staying in Nepal after the earthquake in April 25, 2015 and their efforts to re-establish their lives.

Resilience means facing difficulties with audacity and persistence – denying giving up. It is the kind of personality that allows a person to recover from misfortunes, adversities, disturbances and so on.

Being resilient does not mean that a person doesn’t experience difficulty or distress. Emotional pain and sadness are common in. In fact, the road to resilience is likely to involve considerable emotional distress. People with the ability to be resilientoften discoverunexpected reserves of strengths in difficult times and improve confidence by overcoming hardship. Resilience can lead to an intensely satisfying life.

Resilience involves behaviors, feelings and movements that can be developed by any individual.

 ASPECTS of RESILIENCE

Many factors come together to contribute to resilience. It is usually seen that a supportive relationship plays an important role in bolstering resilience as it offers encouragement and reassurance.

Otheraspectsthat are associated with resilience:

  • Ability to devisea realistic plan and execute it
  • Optimistic view about oneself
  • Self-reliance in one’sstrengths and capabilities
  • Good communication and problem solving skills
  • Able to manage strong approaches and desires.

All of these are some of the aspects that you can develop.

TACTICSFOR DEVELOPING RESILIENCE WITHING YOURSELF

Developing resilience is a personalexpedition. We don’t have the same reactions to different stressful life events. Tactics for developing resilience that work for one individualmay or may not work for another.

With rising cultural diversity, individuals havesuperior access to a number of different tactics to develop resilience.

10 WAYS TO DEVELOP RESILIENCE

As a part of your own personal strategy, you have to identify ways that are likely to work well for you for fostering resilience. Here are 10 ways to develop your resilience:

  • Realize that change is the only constant thing in life
  • Create and maintainnetworks
  • Focus on your goals
  • Foster an optimistic view of yourself
  • Keep things in perspective
  • Maintain an expectant outlook
  • Opportunities for self-discovery is important
  • Stop seeing crises as irresistible problems
  • Take decisive actions
  • Learn from your past
  • Follow any hobby that can distress you like reading, meditation, spiritual practices and so on

FLEXIBILITY IS IMPORTANT

As you deal with stressful situation and events, it is important that resilience comprises sustaining flexibility and balance in your life. This happens in several ways, including:

  • Allowing yourself to understand and cope with strong emotions
  • Able to handle the emotions at times in order to continue working
  • Take a front seat and deal with your problems
  • Look forward to the daily living demands
  • Step backward to relax and reboot yourself.
  • Spending time with friends and family
  • Encouraging yourself
  • Having faith in you and others

SOME QUESTIONS TO ASK

There are some questions that you can ask yourself about you and your reactions to stressful life events, which can help you discover your response to difficult situations in your life. Learning from the past events and focusing on your strengths can help you learn and discover resilience that might work for you.

  • What events stress me the most?
  • How have events affected me?
  • Do I have important people in my life who are there when I am distressed?
  • Do I have any support?
  • During difficult times, what have I learned about me and my interactions?
  • If someone has similar stressful events, can I assist them?
  • Was I able to overcome obstacles, and if yes, how?
  • Reason I am more hopeful about the future?

COMMON MISCONCEPTIONS

  • Resilience is a trait: Answer is NO. Resilience is not a trait. It is a capability that can be learned by and developed in anyone.
  • Healthy families don’t have problems: Remember every family has problems. Handling the problems is different for different people. Some have financial while some have emotional problems.
  • Resilient people are independent, tough, and self-reliant; they don’t need much from other people: Not true really – Individuals with resilient quality are practical, have strong social networks, discuss their troubles withtheir close ones,and ask for help when they need it and so on.
  • Resilient people are immune to stress and negative emotions: Somewhat Yes – Only difference is they have more positive emotions like gratitude, joy, kindness, love, andare able to find meaning and purpose for their lives.
  • Adversity makes people stronger: Answer is NO – It is the process of struggling, learning, and persevering that makes an individual strong and not the adversity.

 

To help summarize below are few beautiful lines by Mike Norton:

“Never say that you can’t do something, or that something seems impossible, or that something can’t be done, no matter how discouraging or harrowing it may be; human beings are limited only by what we allow ourselves to be limited by: our own minds. We are each the masters of our own reality; when we become self-aware to this: absolutely anything in the world is possible.

Master yourself, and become king of the world around you. Let no odds, chastisement, exile, doubt, fear, or ANY mental virii (virus) prevent you from accomplishing your dreams. Never be a victim of life; be its conqueror.”

The only thing in life that we need to learn is to offer gratitude, happiness, positive attitude towards others. Resilience comes along with lots of other life changing components. It is a practice. Do you think that you have got few qualities mentioned in this article? If yes, then you are on the right track, If no change yourself and get going.

Contributed by Sidhartha Mohanty (Class of 2005, IBS Ahemedabad)

Grow by Small Talk

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Small talk is an informal type of conversation in a social or a formal situation.Casual conversations provide opportunities to strengthen relationships and build good rapport between people. Such conversations come naturally and easily to some of us while it’s a dreadful experience for others.

People belonging to the latter group may be feeling, “ Why is small talk so important? Isn’t it enough to make great presentations and to the point conversations? The fact is that small talk is a valuable link that connects people personally and professionally. To reap huge benefits out of your killer presentations and to the point conversations you must master the skills of small talk.

What are the benefits of mastering small talk?

When you confidently walk into a room full of people dawning a smile, knowing exactly whom to approach, what to say and how to engage people, it gives your image a big boost. After all impressions go a long way in ones career and life!

You become more effective as a manager when you know how to set the tone for a difficult conversation by using casual talks in the beginning and towards the end of a difficult dialogue. This forges the relationship and at the same time makes the desired conversation more meaningful.

You become great at putting people at ease and thereby gaining their confidence. People are usually very insecure and fear rejection from others. Once you have won their confidence winning a business deal becomes much easier for you.

You get a lot of important information through small talk, which helps you to gauge the situation and act accordingly.

People like to do business with the people they like. A good conversationalist often brings out a positive feeling that people love to have. And if you know how to create that positive vibe, people will love to be in business with you.

Improving your conversation skills can reduce your anxiety in any social events; it can lead you towards opportunities of growth and success.

Chatting up with new people can inspire new thoughts and ideas as you tend to think in a new way when you are talking to someone you are less comfortable with!!

How to go about it?

Expert conversationalist Debra Fine wonderfully explains that we become better conversationalists when we employ two primary objectives. One- Take the risk of starting a conversation and Two- It is upto us to assume the burden of conversation.’

We should not expect people to approach us and make us feel at ease. Whenever an opportunity arises grab it and make the first move to get to connect to people. You may feel uncomfortable initially but remind yourself that you are not going to lose anything. So why not try?

Secondly, it is upto us to kill the awkward silences that surface during conversations. It’s our responsibility to be prepared, to bring up topics for conversation, to remember names and to introduce people to others. If others feel comfortable with us, they will feel great about doing business with us.

Below are some important tips to get you started:

1. Be a good listener- listen carefully and make the person you are speaking to feel like the only person around. Stay genuinely interested.

2. Break the ice- learn conversation icebreakers that suit your style. Once you learn them, use them at every given opportunity.

3. Make good eye contact and smile- good eye contact and genuine smiles adds a personal touch in conversations.

4. Remember names-make it a point to remember the names of people and to use it during conversations. In case you forgot a person’s name, rather than avoiding the person be honest and ask the name again.

5. Do not wait to get introduced-grab every opportunity to introduce yourself.

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6. Find common ground- the knowledge that we share something in common with others automatically connects us with them. We are humans and we do have things in common. The trick lies in identifying the common ground.

7. Reciprocate-When your communication partner responds, reciprocate.It’s important to keep building the on going conversation.

8. Be well read – in order to have common conversation topics and to keep building the conversation be up to date on the general news.

9. Contact Information- if you had a good conversation with a person professionally; open the opportunity for the next connection by exchanging contact information. Remember to follow up using an email or a phone call.

10. Avoid getting too personal- in casual conversations be careful about not intruding into other people’s personal space.

11. Discuss the surrounding- when you are totally confused about what to say you can always discuss about the arrangement of the place or the music that is being played. That is something you share at the moment with the person you are talking to.

12. Avoid using controversial topics-remember that we are not entering a debate rather we are trying to make a connection. It is best when you stick with topics that are generally acceptable.

There are people who try to be too interrogative and can devastate a good conversation. There are certain others who will keep talking about themselves. They try to dominate always without listening to others. Then there are people who are ready with advices for all situations in life. In such cases try to bring back the conversation to a common ground and if that doesn’t work gracefully exit the conversation and move away.

It may seem too difficult in the beginning but with time and practice this skill can be mastered with great ease and style.Using seemingly futilechitchat, we can test the waters, network with people, make new relationships, generate new ideas, and problem-solve.

In this age where we are constantly stuck with our smartphones, small talking for a change forces us to unplug and listen to and speak with a real person. It may seem complex in the beginning—but by following a few simple steps, you’ll soon be finding yourself gaining huge benefits in your life!

Contributed by Sanjit Das ( Class of 2005, IBS HYDERABAD )

The Common-Sense Way Of Management

MBA aspirants

If you stick your hands into fire, you will be burnt. If you stand in the morning sun, your shadow will lie towards the west. If you frown at someone, that person will likely frown back at you. These things are what our common sense tells us, based on facts, experiences and observations.

Common sense is about being practical, about knowing the way that things or people will act or react when a particular action is performed on them. If you cut your finger, it will bleed.

Most of our actions are governed by this common sense but sometimes this common sense deserts us. Or, we refuse to listen to what our common sense tells us. Often, our emotions override our common sense and our awareness of what is right and wrong.

For example, all of us know that if we start saving money right from our first salary cheque, we will accumulate a good corpus by the time we are ready to retire. But, how many of us actually put it into practise? We’d rather enjoy ourselves and spend the money now than listen to that hard-headed voice inside us that tells us to save and invest.

That common sense also deserts us in our relationships; lack of communication, bad behaviour, doing things that hurt others – our common sense tells us that these things are not right but still we go ahead and do them anyway. Indeed, as someone has rightly pointed out, common sense is not so common.

If you ask ‘would a common sense method of management really work and would it really solve most of our management problems?’ I would reply, ‘why not? Being level-headed, practical and realistic should not harm us in any way at the least.’ Let us try to apply common sense principle to various facets of management in an organisational setting.

Managing People:Organisations are all about people. People mean emotions, ambitions, desires, and happiness. People seek to find satisfaction and contentment in what they do. Applying the principle of common sense management here means that employees in an organisation should be kept happy and satisfied if they have to be productive. There are two ways this can be done – by giving them good wages and creating a satisfactory work environment.

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‘Good wages’ is very subjective but if you pay them enough to live on comfortably they would not complain (well, not too much because human nature being what it is, nobody is ever satisfied with what they earn). An organisation is however constrained by the money it makes. If it cannot pay them satisfactory wages, it can at least make up for it by fostering a congenial working atmosphere. Reasonable working hours, empathetic bosses, praise for their work, concern for their welfare, good promotion channels, scope for showing their talents, flexibility with regard to roles and functions, outlets for their creativity and so on are some of the more practical methods of keeping them happy. These are all non-monetary elements and can be easily implemented with a little bit of planning.

Finances and Funding: Money and its management is an essential component of any organisation. So many entities have been ruined and bankrupted due to faulty money management techniques. What does common sense say here? Equity is a cheap source of funds. Equity funds also mean that you are spreading out your risk (in terms of concentration your funding sources) over a wider base. It is better to have a larger number of people sharing in the liability than putting it all in the hands of a few investors. Again, debt is easier to raise but it has to be serviced by periodic payments. You cannot afford to default. It is also common sense that you have to get the cheapest debt available.

In any management scenario, common sense dictates that funds should be raised when the conditions are right and when they are available. Funding plans should coincide with those times when there is ample liquidity in the system and money is cheap. Let us try to explain this with a home grown analogy – would you buy a house or take a home loan when real estate prices have risen sharply and interest rates are on their way up? Your common sense should supply you with the answer.

Marketing and Sales: Searching out the right markets for your products and services and then selling them to customers there, are important activities for an organisation. What are markets but people and who are customers, but people. Once you realise this fundamental fact, then it becomes easier to prospect and apply your common sense principles. All marketing activities have to start with research, which means knowledge of the people, their commercial activities, the consumers and their demands. The two common sense questions you have to ask at the outset are – what do they need and what do you have? If the two match then you have to go a bit deeper and ask: are your products and services the right ones for them? If they are then you ask further: can I provide it at the price they want and does it meet their quality standards. If you actually analyse every situation in this way, you will find that it requires a few common sense questions that will point you in the right direction.

The reason why so many marketing and sales strategies do not succeed is that we fail to apply our common sense and start to assume things. A very good example of this was Tata Motors and the Nano car. The company assumed that two-wheeler owners would be only too glad to upgrade to a car and it would not really matter what kind of a car it was so long as it had four wheels and was cheap. They failed to factor in the fact that two-wheeler owners also have aspirations and would look for quality, performance and value for money.

Would common sense work in every situation and would it be all that is required to be a successful manager? Probably not; sometimes you may have to suspend common sense and put some of your uncommon senses to use. That is often called a ‘leap of faith’ where you go contrary to common sense and you succeed because progress and evolution all call for something out of the ordinary. Innovation has to take place and this requires you to defy common sense and take a different path altogether.

I would say that about 70 percent of our problems can be solved by common sense solutions.

Contributed by Disha Parekh Mohanty

Unorthodox Job Search Techniques

How to Sell Yourself

You send out perfectly polished resumes and cover letters. Your LinkedIn profile is optimized. You’re networking, volunteering, blogging, tweeting and doing everything possible over social networking sites… and still, no success. If you’ve been at it for a few months and aren’t getting the results you want, it may be time to rethink your approach. It may be time to get a little weird and wild.

These unorthodox job search techniques are not going to work in all situations, and they are not for the faint hearted. But really, as long as you’re not going to be behind bars, what do you have to lose? You already don’t have that job. If you try a strategy below and it doesn’t work, your worst-case scenario is that you will continue to not have the job. You might be Internet famous for a few days if you manage to really embarrass yourself, but you can always incorporate that viral video into your marketing campaign.Haha! That’s fun… right?

 

Here are a five unorthodox job search techniques you should consider trying:

 

  1. Digitalize your advertising stunts

If you have the technical know-how, kick it up a level and do your advertising online. Use Google, Facebook, Bing, and other platforms to deliver targeted search and display ads to your ideal employers’ desktops and mobile devices. You can do this on a pretty low budget and if it catches the attention of the right people, you’ll have done an amazing job of differentiating yourself from your competition. You can start with searching the internet for companies like ‘Digitize Portfolio’ that understand that communication is business, and come out with cost effective and innovative solutions.

2.    Scour niche job boards

Comprehensive job sites and networks can be invaluable resources for jobseekers — but the competition for listings posted on these sites can be overwhelming. If you are looking for a job in a specific industry, consider researching job boards that focus on a particular niche.Niche job boards allow both companies and jobseekers to narrow down the search to highly targeted positions and candidates. The advantage of niche job boards comes down to quality over quantity,” The Muse is one such example of this type of content: The platform is a useful resource for digital natives interested in pursuing careers at startups and new, innovative companies across a variety of industries.

3.    The fine line between ‘inventive’ and ‘annoying’

Being unique, creative and persistent doesn’t translate into being obnoxious: There is a fine line between coming across as determined or capable and appearing demanding.

Some job seekers think the more aggressive they are, the better their chances of being noticed, but many times this gets them noticed for the wrong reasons. Follow-up is extremely important, obviously, but hounding recruiters multiple times per day is not a smart way to make a good impression — unless the impression you want to make is that of a stalker.

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  1. Use social media with moxie.

Every organization you’d want to work for now has a presence on Facebook, Twitter, LinkedIn, Instagram, and so on. And if they’re smart, they’re using those profiles to strengthen their brand and engage with potential clients and potential talent. Take advantage of that willingness to engage and strike up conversations. There are real people behind those avatars, and forming an online connection is your first step in building a relationship. Post replies, ask questions, make good suggestions. Show that you’re thinking about them and adding value. Once you’ve established a relationship, it’s much easier to get an audience with someone on the inside.

  1. Hang out in the right places

Give serendipity a boost by being strategic about where you spend your free time. Rather than working from the coffee shop near your house, head to an upscale hotel. If you’re dressed nicely, no one is going to think twice about why you’re hanging out in the lobby or at the bar. Talk to business travelers and conference attendees. You never know who you’ll run into and people traveling alone are usually receptive to friendly chit-chat with strangers. This job search technique also works at golf courses, spas, tennis courts, and high-end restaurants.

  1. Honesty is the best policy

We’re usually polite and diplomatic while job searching. Imagine with me for a moment that you set your “impression management” aside and simply say what was on your mind. All the time. Your behavior would certainly be a turn-off to some people, but lots of us out there are starving for honest, authentic communication. You’re not out there to please everyone all the time; you’re trying to find the right, mutually beneficial fit. What better way to do that than by being 100% you?

Contributed by Shilpa Verma Kansal ( Class of 2008, IBS GURGAON )

What to look for in a company/role during placements

What Habits Have To Do With Your MBA

Placements- is a dreaded word in the vocabulary of almost all postgraduate students in India. More So, among all MBA students-since the very raison d e’tre of doing an MBA is to get a good job-almost everyone forgets that usually a graduate degree is supposed to that , but more on that later.

After months spent trying to crack codes to succeed in the Group Discussion and then the Personal Interview, going through the first semester of the course already seems like a war.

As students we are all accused of being extremely indifferent towards the important career choices such as choosing between a plethora of undergraduate courses, colleges and particular electives to choose and so on and so forth.

For many students, the MBA degree is an arcane continuation of the formal education, simply an additional degree to add, and of course to address the dreaded word-job.

What we fail to understand, grasp and fully comprehend, that getting a job is not merely an output, but a gradual and logical progression in developing ones career.

Infact, getting a job through a placement-a campus placement at that, is thought of an end to the learning process. Nothing could be further from the truth and nothing could be more dangerous than this line of thought to hold on to. The day we start learning and absorbing new information, it marks the end of our existence rather than the end of our learning period.

In most MBA colleges, by the time the dreaded and much feared placement season approaches, the students invariably been through an emotional and financial roller coaster ride which drains most of any creativity and learning skills.

By the time concepts such as Day Zero are internalised, and understood, many a dream and aspiration have already been sucked bone dry by a certain sense of fait accompli-you take the first job which comes on day zero, tell the entire batch that now you are placed and have achieved a certain goal or milestone in your life.

The system does not have any emotional anchors in place to help students correctly identify their long term goals and the ways and means to achieve it.

The job, the company and the profile we choose on the day of placements will leave a lasting legacy on our lives- both professional and personal. A wrong choice here (as most of us invariably commit) will lead to much wringing of hands later in life.

The first thing to look out for in any placement season is the profile of the job. The profile includes a brief job description, helpfully given out the by the recruiter. The company not only expects a candidate with the necessary qualification, but also the necessary mental aptitude and the ability to execute the duties which go along with the job.

We must accept that there are certain things at which we might we excel in (say number crunching) but we might be shockingly inadequate (say selling skills). Admitting these shortcomings, we must approach each and every company which comes into the campus.

CRMInsecurity is the ruling sentiment during the placement season and it is precisely insecurity which drives us into taking rash decisions. Many students and aspirants otherwise interested in Marketing will take up a core finance desk job under the mistaken assumption that we can later on change streams in the workplace as well.

Students of finance face the most agonizing placement season, especially in these hard times when the economy both global and local is going through the aftermath of an especially debilitating recession.

Most of the students of Finance stream are coerced, forced and brainwashed into taking non-finance hard-core selling/marketing jobs for which they might not have the necessary aptitude.

Approaching the placement season with a clear mind is the best way out. And yes, do not get fazed by reports of other getting placed on Day zero. It’s no big deal.

Wait for the company and profile which at least matches your line of interest and aptitude. A caveat must be applied that this does not involve waiting the whole semester for that perfect company to turn up. Life is not only not fair it’s not perfect as well.

While there are jobs and companies which might not come into your particular campus/placement, it does make survival sense to take a job which somewhat matches your profile, your qualifications and yes, most importantly, your interest.

The first job we take and the vocation we decide to pursue will not be short run decision, and should not be one taken in haste. What is otherwise a pleasurable activity of being gainfully employed will turn into a millstone around one’s neck if not proceeded with caution.

The company/ job profile must clearly offer us a chance to utilise our skills, knowledge (both domain knowledge and practical knowledge) and to wait/search for such a job is not a mistake, as many people-including our so called well-wishers would have us believe.

More often than not, the grim reality is that almost all students of marketing and finance will be “saddled” with core sales for which they might not have the necessary acumen at all.

The profile we opt for must be related to our interests and qualifications, failing which our performance on the job will be distressing and far below expectations of the recruiter. It would lead to unpleasant situations later on, both for the recruiter and the candidate/employee.

The placement season is one of the most ruthless seasons any student has to face. Not only the expectations of parents but also peers are placed on very vulnerable shoulders. At this time, the only thing which must ring in your ears must be the sound concepts of the subject of your specialisation and the main interview questions.

It is easier said than done, of course, but we must remember that failure is not an option, and to get that dream job, we must persevere and not lose focus.

As a parting note, the salary figures and much vaunted “CTC” figures are not to be pursued with a fanatical obsession-in the long run, salaries across peers in the same industry are usually within the same range and the minor variations being accounted for by differing performance appraisals.

If you choose a company/job profile which is to your liking, complements your educational qualification and skills and will add to your overall personality, then as, the old adage goes-”IF you love your job, you will never have to work a single day” will ring true.

Contributed by Sunil Iyer ( Class of 2008, IBS GURGAON )

 

Learn to Distinguish between Data, Information, Knowledge, Wisdom during MBA

Knowledge Pyramid

These are times of data explosion. The data available on any subject is thousands of times more than what a person can comprehend and meaningfully use. For example, if we simply type the word ‘leadership’ and do Google search, we get approximately 48,20,00,000 links using this word. In order to go through the entire data on a subject even one time, full human life may not be adequate. Even a thousand lives may be insufficient to grasp entire available data on any subject. Fortunately, it is neither necessary nor useful to go after such raw data. However, some data is useful and required for business.

What we actually require is an extracted relevant portion of data, meaningfully organised, which we can put to use. This we call information. It needs to be specific, precise, relevant, and presented in organised form for easy comprehension. For example, if you go to the finance department of any organization, you would encounter astronomical number of recordings in the account books. These constitute data. When we look at the financial statements of the firm, we find these are extracted from the bulk data and provide utility to management and others.

Knowledge about a business or a firm is what we require for decision making on various issues which are important to us. Knowledge is what is contained in the human brain. Even the financial statements do not provide such knowledge, and we can obtain it only by looking at comparisons. For example, ratio analysis involving financial ratios gives us a better understanding of soundness of the business and its future prospects.

Wisdom is what we get by assimilating and mulling over of knowledge. Most successful investor and businessman, Mr. Warren Buffet once said, “While I am in my office, eighty per cent of my time is spent on reading and reflecting”. This reflecting provides insight into the way things are evolving and foresight into the future likely trends. Wisdom does not come quickly. It comes by deep thinking, repeated and prolonged integration of knowledge with the values, beliefs and dominant thoughts of the person.

Many persons have defined data, information, knowledge and wisdom in different ways. Some commonly used definitions are given below;

Data:

  • Data are recorded (captured and stored) symbols and signal readings. Symbols include words, numbers, diagrams and images. Signals include sensory readings of light, sound, smell, taste or touch.
  • Data says nothing about its own importance or relevance. But data is important to organizations mainly as raw material for creation of information.

Information:

  • Information is a message that contains relevant meaning, implication, or input for decision and/or action.
  • Information comes from both current and historical sources. In essence the purpose of information is to aid in making decisions and/or solving problems or realizing an opportunity.

Knowledge:

  • Knowledge is the human expertise stored in a person’s mind, gained through experience, and interaction with the person’s environment.
  • It is the content that resides in our mind and process of acquiring knowledge is through our interpretation of information.

Wisdom:

  • Wisdom is gained through self-reflection of experience and formulation of deeper goals.
  • Wisdom is a process by which we discern, or judge between right and wrong, good and bad.

Wisdom determines how one would conduct business and life in difficult times. It is based on assessment of real life current situations, feel and perception how future might evolve, and deep rooted virtues on which to base one’s conduct at all times. Key virtues have been spelled out by most religions and defined by various thinkers and philosophers. Some of these virtues are benevolence, etiquette, perspicacity, credibility, trust, humanity, justice, propriety, knowledge, penance, forbearance, rectitude, faith, valour, fortitude, charity, temperance, prudence, integrity, leadership, diligence, understanding, respect, contemplation, intellect, moderation, courage and generosity.

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Two interesting quotes about wisdom are given below;

“Wisdom is not a product of schooling but of the lifelong attempt to acquire it”. . . . . . Albert Einstein

“Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in the information?” . . . . T. S. Eliot

For the student pursuing MBA, it is opportune time to think over this issue of data, information, knowledge and wisdom. For example, on every topic of study one can find enormous data and information in books, journals and on the internet. How to collect relevant information, extract subject knowledge and internalize such knowledge for future use when needed is herculean task. While pursuing MBA study, one must experiment on such issues and develop own personalized styles. Wisdom is something totally personal as it involves knowledge, experiences, reflection, and introspection to develop and grow into a person of high stature.

Data, information, knowledge and wisdom form a hierarchy commonly referred to as DIKW. Data is seen from the perspective of the user and application. It is now possible to analyze large amount of data in meaningful way to generate information, primarily due to enormous computing power of computers. Knowledge is neither data nor information, though it is related to both. Knowledge is in the mind of the person.

The common idea is that data is something less than information, and information is less than knowledge. We first need to have data before information can be created, and only when we have information knowledge can emerge. Wisdom comes much later when the person undertakes inward journey to obtain insight into life processes and prepares oneself to take effective business and life decisions.

In today’s fast paced world we are required to deal with data, information, knowledge and wisdom all the time. In order not to get embroiled in vast complexities of these aspects, one needs to be very vigilant, alert and specific regarding differentiation amongst those and effectively use each as the situation demands.

Knowledge creating activities take place within and between humans, whereas data is found in records or transactions, and information in reports and messages. Knowledge can provide sustainable advantage. In the current day environment, competition can always match current products, quality, service and prices of a firm. However, by the time this happens the knowledge-rich organization would move to newer levels of products, services and quality.

We can say that wisdom can be cultivated in individuals systematically by experiencing the emerging situations and reflecting internally. Sound character based wisdom would be vital for executing responsibility laden high end managerial assignments.

Understanding the implications of words data, information and knowledge and cultivating one’s own wisdom about business situations would groom the MBA student to be ready to own major responsibility in the job situation or embarking on own private business, as the case may be.

Contributed by Sumit Gulati (Class of 2009, IBS HYDERABAD)

What HR is hunting for?

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Today with changing dimensions of the world, the corporate is also changing. There is a lack of talent in the industry, now it is all about right people that board right bus. Isn’t it, what you think of HR recruiting people for his company, Recruiting isn’t a child’s play. They have various parameters and guidelines which are used to filter cream out of the rest.

The trends in Recruiting according to LinkedIn’s annual recruiting trends report for 2015.

  • Social networks are becoming the desired channels for promoting their talent brand.The accessibility and connectedness of professionals online have made talent more accessible than ever.
  • Digital is making theirpresence in recruiting. Digital marketing tools are used segment and target talent with relevant jobs and messages at massive scale.
  • Jobs fit into the pocket. Candidates now research and apply for work in a mobile-optimized format organizations that are available in mobile apps.
  • “Big Data” Analytics is used as data storage and makes processing cheaper, talent acquisition leaders act as strategic advisors to the business by arming themselves with data.
  • The Quality of hire is the most valuable recruiting metric now.

In an interview with Deloitte Hr, he highlighted some of the points candidates should know.

  • Hr always looks for applications which showcase leadership qualities.

One can develop such qualities with time by participating in various activities and working as a team leader, it is difficult to get work done by people such things in your applications would demonstrate you as people’s person.

  • Candidate should know the questions asked in an interview are based upon Behavioral and case components.

The reason for asking such questions and judging on these parameters is to check for behavioral skills. Such case-based questions can show your agile nature and IQ provided a given situation.

A degree in Master’s represents your thinking power and direction. The creativity is in ideation as it is the seed that can bloom. Employers today are searching for well-ignited minds who can add more to their business.

MBA as a degree has maintained its honor and market valuewith time.

HR are looking for

Critical Thinkers

Critical thinkers are candidates who can evaluate any company by their financial reports and can answer their business problems by formulating best business plans.

Problem Solvers

Problem solvers can build leadership pipeline, can deal with ambiguity and bring changes as they look out for a big picture.

Team Player

Team player can take a charge of running business. He can take responsibilities of a team, directing and controlling the entire staff, timelines etc. He maintains the flow of information and makes it clear and effective on the basis of innate communication skills.He should be a good speaker so that he can guide and inspire his subordinates on working efficiently and effectively. As a dynamic leader of his team, he must be capable of directinghis team towards success with a fellow-feeling, an awareness of having interests in common with others and feeling sympathy for the people who work for him. He should also think of other’s career and opportunities.

Skillful and balanced in Approach

Someone who has such qualities makes a good candidate for managerial jobs as the entire set up requires coordination with employees with a list of organizational goals which has to be fulfilled with individual goals. He should strategize his approach towards organizational goals. He must have a 360degree view of a picture.

Assertive and Social

Today when you are a part of an organization and handle a team you need to be social and amiable with your subordinates so that they can come to you for their problems. The more you keep balance in your team, the more it would be easy to work towards a directed goal. You should be the one who boost the organization development and competencies. With all good qualities, you should have an upbeat personality and keen to learn new things.

A true Marketer

This is a newly added attribute which depicts the world is in marketing now. The Business environment is getting complex, we deal in cut throat competition which makes it necessary to have marketing skills wherein you can actually sell your company’s services, expertise, and knowledge. At managerial positions, you always represent a face of your company in front of your clients. You should possess good convincing & Negotiation skills.

Builds Relations

Business runs on relations, client value a lot of parameters for assigning a contract to MNCs, relationship building is one. The way you connect to people and build associations depicts a lot about personality. We have bosses and top management connected with employees via social media platforms which make it very important to have a positive outlook, relationship building skills. The environment needs someone who loves meeting new people, trustworthy and reliable and focused in approach.

HR skim through list of various good B-schools and select the one who provided them good talent in past, qualified and well experienced faculty , good pedagogy with programs that are aligned with industry specifications and functional talent needs.

With an HR view of “should be “candidates, look up to your own personal goals in life while you prepare yourself for an interview. Self-Realization is very important as it unlocks the area of improvement.

Ask several questions and mirror your expectations with that of Hr.

Expectations

Are you clear with them, what you want out of a job and what qualities do you possess to make you fit for this industry?

Attitude

The right attitude is required when you put the first step in the corporate ladder. The Right attitude has various definitions. Do you possess customer service in your DNA if you are in a sales job?

Fit in Culture

Recruiters are seeking people who can easily adapt into organization culture. The Survival of the fittest is the theory and if you are new then makes a move to fit in the structure. Are you willing to adjust in a distinctive work culture and perform up to the mark?

Job Applications

Whenever you apply for job go through each and every point mentioned in the application, which are the key areas, key qualities. What you need to perform in this role, what are the job responsibilities, what future aspects that profile has after few years down the line.

With this blog we make an effort to make your thoughts clear about Hr hiring; now you can roll up your sleeves and can enter into fight to board right bus as there is long queue for your bus.

Go ahead fight to win!!

References

http://www.entrepreneur.com/article/245042

https://skillmeter.com/blog/15-qualities-great-recruiter-must-have

http://www.careerattraction.com/become-the-perfect-job-applicant-15-traits-employers-look-for-when-hiring/

Contributed by Sonali Jain ( Class of 2014, IBS GURGAON )

I’M Glad I Learnt These 10 Things During My MBA Days

MBA aspirants

I passed my MBA 10 years back from IBS. I know that it has been a long time and you must be thinking why I am talking about the things that I learnt during my MBA days, now.

Let me share with you an interesting experience. Recently, I visited the IBS campus at Ahmedabad for an Alumni Meet where I happened to meet a group of candidates for the MBA programme 2015 (yes…Old memories are back…just feeling like an old veteran), and they asked me a few questions and out of which one question was:

  • Can you share with us what are the things that you have learnt during your MBA days which are helping you even now?

After pausing for a long time….I manage to answer it somehow. To be honest with you, while coming back home…I was thinking what could have been a better answer. That’s the reason I thought of writing this blog today. I think it is a very significant question that could help present and prospective MBAs during their time in ICFAI Business School.

So, No more gyaan, below are the 10 things that I learnt during my MBA in ICFAI Business School:

1. Work Smarter and Not Harder

In today’s competitive world, the major problem is we have too much work but unfortunately too little time to do it. Keywords that come to my mind are productivity and multitasking. During my earlier college days, I use to work hard but not really in a smart way. There were no nights, weekends, and evenings on weekdays.

Once, my professor told me that you should learn to adjust your habits in order to get more time for the things that matter most. Ultimately the numbers of hours in day i.e. 24 hours, will never change.

That was the turning point for me, I became more competent, and my productivity peaked. I learned how to multi-task and plan activities better. Not just in college, but also in my daily life.

Some Quick points to remember are:

  1. Plan Regularly and Ahead
  2. Prioritize
  3. Delegate
  4. Set Deadlines
  5. Organize Your Day
  6. Stay Flexible

2. Never Give Up it’s a Long-Road Ahead:

Life is like a roller coaster. You may not believe me but I wanted to drop out many times from my MBA. I found out later that it’s absolutely normal (sounds crazy, doesn’t it?) for such feelings to crop up.

Believe me, I wanted to quit but HE never wanted me to do that– If you are wondering who HE is, I mean the divine power above. MBA was in my destiny. Trust me “God has a plan for everyone”.

God has given me excellent professors, good friends and family who provided me with a hopeful future. Someday, if you feel like quitting, think about -what got you here, how far you have made it and what exactly is bothering you.

If you someday feel like quitting – Read the Poem below:

Don’t give up because you can’t do something

Don’t give up because you can’t achieve anything

Don’t give up because you are able to do nothing

You actually have it in you to do everything

Don’t give up because you can’t reach somewhere

Don’t give up because you can get anywhere

Don’t give up because you are ending up nowhere

You actually have it in you to attain success everywhere

 3. Give Back And Help Others:

Whatever I endured and resisted, I want to pass on to whoever reads this blog. I also meet people personally and listen to their problems in the hope of answering any questions they might have.

My advice is to cooperate with everyone, help somebody with less experience, offer assistance or expertise, and so on. Finally, you are gaining leadership skills.

4. Break The Barrier And Go Ahead:

The more I passed exams and saw the results that I got, the more I realized that there is never an end to success. Only thing that changes is your focus.

My focus on doing things serves as my motivation. So always ask yourself: What will be my next barrier that I need to break?

 5. Pursue Things Outside the Project:

What do I mean by this? If it doesn’t work within the project – always think “out of the box”. This skill will help you to grow in your career. It is always vital to be focused and motivated, you just need to do things a little outside of the box.

 

Example: If you treat your entire life like a project, you can’t use the same technique in different situations.

Distance-MBA-in-Finance copy6. Depend On Friends And Family To Help Get You Through:

Without the help and support from friends and family it is not very easy to achieve success. We all need Motivators just like Arjun (from the Mahabharata) had Krishna as a supporter. Your mental and physical health is very important.

We need support at both financial and emotional levels. I am a very social person, and just as I seek encouragement from others I am also ready to support others. With this blog, I want to say thank you to all my friends and family, and I hope they realize how much their support has helped me get through some of the hardest times of my life.

 7. Develop Character and Be a Leader

Before joining MBA, I always considered myself a leader. At MBA college, I got a chance to hone my skill and ultimately turn into someone with MORE initiative, passion, persistence, perseverance.

During these days, you are entirely on your own which forces you to develop certain character skills and develop as a better leader. Force yourself and make the best out of this.

Being a leader, you will develop skills such as time management, writing skills, communication skills, analytical skills, critical thinking skills, problem-solving skills and so on.

 8. We all have different definition of skills –Enjoy your work

The answer is yes. If one person is good in Marketing, another may be good in Finance or Human Resources. Everyone has different talent, so just enjoy whatever you do. It’s important to understand this right from the MBA class as it will help you to handle the healthy competition in the world.

Remember, in the real world enjoying work can be a little more complicated than in college days. There can be numerous other issues.

 9. Learn and Recover From “Failure:

Failure is needed, as it is a step to success. Remember – it’s going to happen. You’re going to feel like a failure particularlyin first few years when you are learning something new.

It is not a failure; it is instead a fight that you want to win.One good thing that I learnt during my MBA days is that “Failure is not the end. In fact it is the beginning of a beautiful journey.” I pushed myself forward every time I failed and looked at the BIG picture. Ultimately success was waiting for me.

Today, I am a stronger person and better equipped to handle things in the real competitive world.

Some words to remember – ACCEPT, OVERCOME, and LEARN from failures and find solutions.

10. Good Moments and Bad Moments:

Good moments – when you are “happy” due to good results or excellent project grades. Good moments come to you because you didn’t give up. Good moments give you self-satisfaction that you have worked hard.

Bad moments – Sometime, you did all the hard work, but unfortunately due to lack of information or reasons beyond your control, the project was delayed. Just when you think you have that “ah-hah” moment, you tweak it, repeat it, and that answer comes later.

Good or bad moments keep coming during MBA days. Just be sure to celebrate the good moments when they happen. Just learn from the bad moments and forget it. Don’t take good moments for granted because they don’t come as often as the bad moments.

Though the learnings may be different from person to person but remember one thing that you need to be really open to take all kind of feedbacks and comments whether positive or negative from your fellow colleagues or professors or your employer during summers etc. Just ask yourself, what is your learning quotient? Keep sharing with me, I will be happy to guide you.

Contributed by Sidhartha Mohanty (Class of 2005, IBS Ahemedabad)

Learning to be an Effective, Efficient and Good human being during MBA study

Business Approach

When you join an MBA programme at a good institution, you spend plenty of money and substantial prime time of your professional life. Obviously, you do this with some expectation of better life ahead. So, let’s look at what are your take-away from the MBA programme. These are mainly the following;

  1. A degree certificate confirming your having attended and successfully completed the program. It may also indicate division/distinction achieved.
  2. A marks list indicating the list of subjects studied by you during the two year period of MBA course and the percentage marks or grade achieved in each.
  3. Good knowledge on various subjects of the curriculum with more detailed understanding and knowledge of the specializations chosen by you, like ‘finance’, ‘marketing’, ‘human resource’, etc.
  4. A group of friends and contacts on whom you may rely in times of need.

That’s about all. However, all these are not enough for you to achieve fabulous career in a professionally managed firm with ultra-high salary package that you might have dreamt. You also expected the job to be highly satisfying, providing tremendous opportunities for learning and growth. All these and much more are possible only, repeat only, if you acquire one more take-away, as follows;

  1. To be a good person, i.e., totally different person when you come out of MBA programme compared to the person who joined the MBA course.

This 5th point, unfortunately, is not a part of the curriculum and it is generally not taught. It requires self-initiative and considerable effort. Some people call it ‘personality development’ but it is far more than that.

It involves complete overhaul of your innermost beliefs, instincts, emotions, attitudes, habits, behaviour and thought patterns. These aspects are extremely difficult to modify, as these are deep rooted in a person’s psyche and have been acquired over many years of living. It requires a deep urge to explore this area and introduce changes with considerable effort. The good news is that it is possible to bring about positive changes, albeit with keen insight, initiative, determination and perseverance of high order.

For a person to perform the assigned job with high sense of responsibility, one must possess good efficiency and high order of effectiveness. In addition one must be a good person at the core of his being. We shall now examine each of these aspects in more detail.

Many people confused between the words ‘efficiency’ and ‘effectiveness’. Broadly speaking, efficiency means doing things right whereas effectiveness means doing the right things. Effective signifies ‘what’ and efficiency signifies ‘how well’. One must achieve effectiveness and efficiency both, but effectiveness always comes first. For example, if you want to proceed in your personal journey of growth, effectiveness would imply your destination, direction and right path to reach the destination. Efficiency, on the other hand would imply using the available resources in an optimum way to complete the journey in the shortest possible time.

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Efficiency is mostly a technical term signifying level of output from a given amount of input. In simple terms output divided by input is defined as efficiency. In management context it implies getting substantial work output from limited resources, especially using the limited time which is available.

Simplest form of efficiency improvement boils down to time management. Many people have examined the issue of time management and come out with large number of ideas and suggestions. Some of these are explained below.

  1. Plan your work. Make things-to-do lists everyday and prioritize the same.
  2. Increase your energy level by nutritious food, proper exercise, and adequate sound sleep etc.
  3. Delegate mundane work to levels where it belongs.
  4. Meditate everyday to develop inner calmness and highly focussed mind.
  5. Introduce lean thinking and 5-S in your work environment.
  6. Use technological gadgets and tools like Scraps, MakeMe, PayAnywhere, Producteev, Wunderlist, GoToMyPC, Google Docs, Dropbox, Roboform, Evernote, Google Drive, Dragon Mobile Assistant etc.
  7. Standardise the processes and document the same for future reference.
  8. Get accreditation of ISO 9001 (Quality) and ISO 14001 (Environment) so that production processes, systems and practices become formalized and get audited periodically.

Effectiveness on the other hand is a much wider term. It signifies that one must align all his actions and efficiencies towards the broader organizational objective. Issue of effectiveness in organizations has also been much deliberated. Some ideas for improving effectiveness are given below;

  1. Keep the focus on your contribution. Blaming the circumstances or other people never pays.
  2. Learn to be a team player. Even a genius cannot achieve good results by working alone.
  3. Learn to take responsibility. Simply doing what is asked does not take you to great heights.
  4. Always use innovation, creativity and better ways of doing work.
  5. Read repeatedly and assimilate the book ‘Seven Habits of Highly Effective People’ by Stephen Covey.

The most important and highly complex issue pertains to performing well under various types of favourable and most adverse situations. It requires bringing about innermost changes in the way a person perceives, feels, thinks and behaves. The issue of morals, ethics, values and deep rooted instincts occupies very high significance in this context. Consider the recent industrial frauds like Enron, Satyam etc. In all these cases the persons at the helm of affairs were highly efficient and effective. However, in all cases they had perversions, deep roots of greed, criminality, falsehood and other associated characteristics. A few steps those may be helpful to begin your journey in the right direction are given below;

  1. Highly useful qualities like enthusiasm, optimism, hope, compassion, synergy etc cannot be taught. These concepts can be explained by a teacher along with use of some examples. However, these need to be ingrained into your persona and that requires considerable will power, patience and perseverance.
  2. Observe other high achieving persons, read their biographies and cull out ideas and concepts you can use for your own development and growth. For example, Benjamin Franklin had very early in life laid down thirteen values to guide him in his living. Later in his life he was involved in framing the constitution of USA and rose to the position of President of USA. The list of thirteen values with brief description of each is readily available on internet and anyone can use these for personal transformation and growth.
  3. Charge your subconscious regularly with the thoughts you want to cultivate. This is also called self-hypnotism. If you tell something specific to your brain periodically with regularity, the inner brain called your subconscious mind absorbs such thoughts and it modifies your thoughts and behaviour patterns.

Once this aspect of MBA degree is understood right at the beginning of the course, students must embark upon a personal journey of their own in order to graduate out from the institution as a totally transformed person compared to one who got in. Then, and only then, sky is the limit for you and you can soar to great heights and fulfil your aspirations and ambitions with considerable finesse and ease.

Contributed by Sumit Gulati (Class of 2009, IBS HYDERABAD)

The Artful Dodgers

Why Salman Khan Ran for 13 years and How Rahul Yadav Had a Tantrum

May heralded more than the scorching heat of summer. Two significant events ruled the headlines in the first fortnight of the month. One was the conviction of actor Salman Khan for a hit-and-run case that took place in 2002, In the second incident, a relatively unknown Chief Executive of a me-too start-up property portal, had a tantrum, resigned and then withdrew his resignation,throwing the world of venture funds into a tizzy.

Why Salman Khan Ran for 13 years and How Rahul Yadav Had a Tantrum

Khan’s case is still sub-judice (in fact it is building up into a fine case of whodunit) so we shall not really get into discussing the merits of the case as such but let us rather draw on it as an example for our case study  – based largely on the limited and speculative knowledge of the ubiquitous media. For those of you who are aspiring to join a business school and thoseof you are in the midst of it and on the verge of graduating – be warned. There is a lesson in this – and I am not talking about drunken driving (though of course, there is that too).

Thou shalt commit mistakes; it’s part of living, you can’t escape it. (That is however not the lesson). All of us are guilty of having committed some mistakes – some grave and some not so grave. Some mistakes however do harm to other people and then that creates an added dimension to the problem. However, mistakes are never intentional, they just happen.

What happens next is more important and that is where the lesson is. How do you deal with it? Do you own up to it? Do you pretend it hasn’t happened? Do you ignore the problem, thinking that it will go away? Or do you build up a fantastic case of alibis and witnesses all swearing that you did not have anything to do with it?

If we take the last alternative, it requires quite a bit of planning, money-power and you have to rely on somebody else’s integrity not to give you away. Which, seems rather a contradiction in terms because their integrity has already been bought by you; and once bought, it is always up for auction to the next highest bidder. You can truly hide your misdemeanours only if you are the only person in the knowledge of that and even then, circumstantial evidence can always point your way.

Making a real-life comparison, we will assume that there were witnesses to your transgressions. If shutting them up is not a solution – you have the choice of owning up or not. If you do not own up, the people whom you have harmed are sure to take action against you – because you have compounded your error: doing it and not owning up.

Let’s take the hit and run case. We shall assume for the sake of argument, that Salman was guilty as the sessions court has held., What if he had admitted guilty in 2002? Remember, those days there were very few television channels; media activism was not as hysterical as it is today; celebrity bashing was not a popular pastime. He would have probably got a year or two for manslaughter (accidental killing without wilful intent)., He could have spent half of the time out on bail. He could have got off very lightly. Instead of which, for the last 13 years the case has been hanging over his head and continues to do so, along with all the ugly publicity.

Now what happens if you own up? There is no guarantee that the legal system will deal with you leniently because you have admitted your guilt. Let’s look at the positives though. Since you had no wilful intention to harm, this is one factor in your favour. If you are prepared to make  amends to those who suffered due to your actions, it is quite possible (again there are no guarantees) that they may not take action  against you. You are in a stronger position (morally speaking) to negotiate. Most of all, you have the satisfaction of knowing that you have stood your ground and had the courage to face a crisis. .

Running away is never a solution; it is, in fact, an admission of guilt. Never run away from a difficult situation. That’s lesson number one.

Rahul Yadav, the reinstated CEO of Housing.com (his financial backers persuaded him to stay on), told his employees on the day that he withdrew his resignation, “I’m still your CEO. Have fun.” Seriously? Would you like to continue to work for such a man, who has such a high-handed attitude?

Just to fill you in on the details, Rahul Yadav is one of the dozen-odd co-founders of the property search web portal and the CEO of the company, which was set up in 2010. It has been in the news recently for the large amount of funding it got from venture firms including Japan’s Softbank. Yadav, an IIT dropout, seems to have a volatile temper. He also  has a disposition that makes him have frequent run-ins not only with his co-founders but also with the investor community. He acts the part of the  typical arrogant super brat entrepreneur-in-a-hurry, who is out to change the rules and make it big.

Arrogance is acceptable in an established genius who has proved his or her superior talent again and again..But, rude and crass behaviour is never – and I repeat, NEVER – acceptable. I know that there is a certain glamorous appeal associated with the image of a haughty, swaggering, self-opinionated, and aggressive go-getting entrepreneur but you have to draw the line at being abusive, insulting and throwing tantrums.

Which is what Yadav did.Since he couldn’t get the board members  to agree with him about certain decisions regarding the company he quit, telling the board (and investors) that they did not have the intellectual ability to have ‘sensible discussions’. That behaviour is like that of a child refusing to play with his mates, because they don’t listen to what he says.

This is another form of running away.

What do you want to be known for?  What do you want to be known forFor your achievements in the company or that you are having frequent arguments with your co-workers? Or that you would rather quit than face the opposition? Let’s face it – nobody likes to work for or with a person who has an uncertain temper and is likely to fly off the handle at the least provocation. You have to be a person of extraordinary talents and abilities for people to tolerate that kind of behaviour.

And anyway, why do you need to be unnecessarily aggressive with people? Evidence shows that many overtly aggressive personalities have an inferiority complex or are insecure about their abilities and position. They often use that aggression to hide their perceived shortcomings.

You can achieve more with a softer approach and being polite than shouting at people and ordering them around. So every time you feel the urge to hammer down the opposition by raising your voice and making personal remarks – stop, think and reflect.

And never quit because you feel unable to convince others of your beliefs and convictions. Being a quitter is as bad as running away. That’s lesson number two.

Meanwhile Housing.com is looking around for CEOs. Care to apply?


Contributed by Janaki Krishnan, an entrepreneur in the education and skills sector. Prior to this she was a business journalist. Writing continues to be her abiding passion